POWERLAB WORKS

Revisions & Refunds

Every file we make is custom work for one vehicle. If a file does not do what was agreed, we make it right.

  1. Tell us. Contact us through the Support page of the Dealer Portal or by e-mail to info@powerlab.works with the file number and a description of the problem. We recommend doing this within 14 days of delivery.
  2. We revise the file. We review the problem and correct the file at no extra charge.
  3. Refund. If the problem is still not solved after the revision and the fault is ours, we refund the price you paid for that file in full. The refund goes back to the payment method you used (card, PayPal or bank account), and the payment provider may need a few business days to show it.

If we reject a file (for example because it is unreadable or does not match the vehicle details), it is not charged, and if you have already paid for it we refund the price of that file.

Because each file is custom work delivered digitally, we do not refund files that work as agreed.

Full details are in our Terms of Service (section 7). Questions: info@powerlab.works.

Powerlab Works OÜ · Sakala 7-2, 10141 Tallinn, Estonia · VAT EE102221282